Programs once enrolled cannot be cancelled or refunded and NO REFUND will be issued, unless it is a duplicate payment. In case of duplicate payment, please reach us at support@solvemyhealth.com with supporting information and payment ids. The refunds, if processed, will be done only through the original mode of payment. Further, the program once started cannot be kept on hold, unless there is a valid medical reason. In case of a valid medical reason, you are required to send an email to the operations team at support@solvemyhealth.com alongside attaching the relevant medical reports/recommendation. However, the decision to put the program on hold or not solely and only lies with SOLVEMyHealth on a case to case basis.

In case of refunds for duplicate payment, please reach out to us at support@solvemyhealth.com with transaction details within 30 days for refund. Refunds if approved should hit your account within 15 days after your raise a refund request on email. No refunds will be issued 30 days after the payment.