Effective Date: 6 August 2026

1. Introduction

Welcome to SOLVEMyHealth.

SOLVEMyHealth ("SOLVEMyHealth", "we", "our", or "us") is a lifestyle medicine and preventive healthcare organisation headquartered in Kochi, Kerala, India. We provide evidence-based healthcare services, including nutrition counselling, lifestyle disease management, exercise guidance, behavioural coaching, psychology-based interventions, corporate wellness programmes, health education, and teleconsultations to individuals and organisations across India and internationally.

Your privacy is important to us. We recognise that when you choose SOLVEMyHealth, you place significant trust in us by sharing your personal and health information. We are committed to protecting that information and handling it responsibly, transparently and securely.

This Privacy Policy explains how we collect, use, store, share and protect your personal information whenever you visit our website, communicate with us, book a consultation, participate in one of our programmes, attend an event, or otherwise use any service provided by SOLVEMyHealth.

This Privacy Policy applies to our website, its subdomains, online consultation platforms, corporate wellness services, mobile and email communications, WhatsApp interactions, appointment booking systems, social media pages, webinars, workshops, and all other services provided by SOLVEMyHealth unless a separate privacy notice is specifically provided.

By accessing our website or using any of our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein. If you do not agree with this Privacy Policy, you should discontinue using our website and services.

2. Who We Are

SOLVEMyHealth is a healthcare company specialising in lifestyle medicine and preventive healthcare. Our mission is to help individuals prevent, manage and, where appropriate, reverse lifestyle-related diseases through evidence-based nutrition, physical activity, behavioural science and sustainable lifestyle modification.

Our services include nutrition consultations, lifestyle disease management programmes, diabetes care, obesity and weight management, fatty liver reversal programmes, heart health programmes, thyroid health programmes, women's health services, corporate wellness initiatives, online coaching, educational programmes, health workshops and teleconsultations.

To deliver these services effectively, we collect and process certain personal information, including health information voluntarily shared by our clients.

3. Our Commitment to Privacy

Protecting your personal information is one of our highest priorities. We collect only the information that is reasonably necessary to provide our services, communicate with you, improve your experience, comply with applicable legal obligations and ensure the quality and safety of our healthcare services.

SOLVEMyHealth is committed to processing personal information fairly, lawfully, transparently and securely. We continuously review our privacy practices and security measures to ensure they remain appropriate for the services we provide and the information entrusted to us.

As an organisation based in India serving clients across the world, we strive to comply with applicable privacy and data protection laws, including the Digital Personal Data Protection Act, 2023 (India) ("DPDP Act") and, where applicable, the General Data Protection Regulation (GDPR) of the European Union. Where local laws provide additional protections, we will process personal information in accordance with those applicable legal requirements.

4. Information We Collect

The type of information we collect depends on how you interact with SOLVEMyHealth and the services you choose to use.

We may collect personal information such as your name, date of birth, age, gender, email address, telephone number, postal address, city, state, country of residence and your preferred method of communication.

As part of providing healthcare and wellness services, we may also collect health-related information that you voluntarily provide. This may include your medical history, current medical conditions, medications, allergies, laboratory reports, diagnostic investigations, prescriptions, body measurements, dietary habits, food records, exercise history, sleep patterns, stress levels, lifestyle habits, family history relevant to your health, consultation notes, progress records and health goals.

Where appropriate, you may choose to share supporting documents such as blood investigation reports, hospital discharge summaries, imaging reports, wearable device data, fitness records or previous medical records. These documents are collected solely for the purpose of providing healthcare services and are handled with appropriate confidentiality. If you communicate with us by email, telephone, WhatsApp, social media, video consultation or any other communication platform, we may retain records of those communications to provide continuity of care, respond to your enquiries and improve our services.

When you visit our website, certain technical information may be collected automatically. This may include your IP address, browser type, operating system, device information, pages visited, referral source, date and time of access, approximate geographic location derived from your IP address, website performance metrics and other diagnostic information necessary for maintaining the security and functionality of our website.

We only collect personal information that is relevant to the services you request or that is otherwise necessary for legitimate business, legal or regulatory purposes.

5. How We Use Your Information

SOLVEMyHealth uses your personal information only for legitimate, transparent and lawful purposes. The information we collect enables us to deliver high-quality healthcare services, communicate effectively with you, improve your experience and meet our legal and professional obligations.

Your information may be used to assess your health status, understand your medical history and lifestyle, develop personalised nutrition and lifestyle recommendations, deliver consultations and health programmes, monitor your progress, provide follow-up care and maintain accurate clinical records. Where appropriate, information shared by you may also be reviewed by authorised healthcare professionals within SOLVEMyHealth to ensure continuity and quality of care.

We may use your contact information to schedule or reschedule appointments, send consultation reminders, respond to your enquiries, provide invoices and payment confirmations, share programme-related information, and communicate important updates regarding our services. If you have provided your consent, we may also send newsletters, health education material, webinar invitations, wellness tips and information about new programmes or services that may be relevant to you. You may opt out of receiving marketing communications at any time by using the unsubscribe option in our emails or by contacting us directly.

Information collected through our website, including technical and usage data, helps us understand how visitors use our website, improve website functionality, enhance user experience, maintain security, identify technical issues and analyse the effectiveness of our content. Wherever possible, such information is used in an aggregated or anonymised form.

We may also process your personal information to comply with applicable laws, respond to lawful requests from regulatory authorities, prevent fraud or misuse of our services, enforce our legal rights, resolve disputes and fulfil our contractual obligations. We will process your personal information only for the purposes for which it was collected or for other compatible purposes permitted under applicable law. We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects without your knowledge or consent.

6. Legal Basis for Processing Your Personal Data

As an organisation based in India that also serves clients in other jurisdictions, SOLVEMyHealth processes personal information in accordance with the Digital Personal Data Protection Act, 2023 (India) and, where applicable, the General Data Protection Regulation (GDPR).

Where the GDPR applies, we process your personal information only where there is a valid legal basis to do so. Depending on the circumstances, this may include your consent, the performance of a contract with you, compliance with legal obligations, our legitimate interests in operating and improving our services, or where processing is necessary for the provision of healthcare or health management services.

Under the Digital Personal Data Protection Act, 2023, we process your personal data primarily on the basis of your informed consent or any other lawful ground permitted under applicable law. By voluntarily providing your personal information through our website, consultation forms, appointment booking systems, emails or other communication channels, you consent to the collection and processing of your information for the purposes described in this Privacy Policy. You may withdraw your consent at any time by contacting us. However, withdrawing consent may affect our ability to provide certain healthcare or wellness services where processing of your personal information is necessary for delivering those services or complying with legal obligations.

7. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve functionality, remember user preferences, understand website traffic, analyse visitor behaviour, enhance security and provide a better browsing experience.

Cookies are small text files stored on your device when you visit a website. They help us recognise returning visitors, remember certain preferences and understand how our website is being used so that we can continuously improve its performance.

Most web browsers allow you to control or disable cookies through their settings. While you may choose to refuse certain cookies, doing so may affect the functionality of some features of our website.

Where required by applicable law, we will obtain your consent before placing non-essential cookies on your device. For more information about the cookies we use and how you can manage your preferences, please refer to our Cookie Policy, where applicable.

8. Sharing Your Personal Information

SOLVEMyHealth values your trust and does not sell, rent or trade your personal information to third parties for their marketing purposes.

We may share your personal information only when it is necessary to provide our services, comply with legal obligations, protect our legitimate interests, or where you have given your consent. This may include sharing information with healthcare professionals involved in your care, authorised employees of SOLVEMyHealth, payment service providers, cloud hosting providers, appointment scheduling platforms, video consultation platforms, information technology service providers, website analytics providers, customer relationship management (CRM) platforms and other trusted service providers that assist us in operating our business.

All third-party service providers engaged by SOLVEMyHealth are required to process personal information only on our instructions, maintain appropriate security measures and comply with applicable privacy and confidentiality obligations.

We may also disclose personal information where required by law, in response to valid legal requests from courts, regulatory authorities or law enforcement agencies, or where disclosure is necessary to establish, exercise or defend our legal rights, prevent fraud, protect public safety or investigate suspected unlawful activity.

If SOLVEMyHealth undergoes a merger, acquisition, corporate restructuring or transfer of assets, personal information may be transferred as part of that transaction. In such circumstances, we will ensure that appropriate safeguards continue to protect your information.

Testimonials, reviews, success stories, progress photographs or before-and-after images will never be published without your explicit consent. You may withdraw this consent at any time, and we will make reasonable efforts to remove such content from our platforms where applicable.

9. International Transfer of Personal Information

SOLVEMyHealth is headquartered in Kochi, Kerala, India, but provides healthcare and wellness services to clients located in different parts of the world. As a result, your personal information may be processed or stored on secure servers located in India or in other countries where our trusted technology partners operate.

Whenever personal information is transferred outside your country of residence, we take reasonable steps to ensure that appropriate safeguards are in place to protect your information. These safeguards may include contractual obligations, recognised international data protection standards, encryption, access controls and other technical and organisational security measures appropriate to the nature of the information being processed. Where the GDPR applies, we will ensure that any international transfer of personal data is carried out in accordance with applicable legal requirements.

10. Data Retention

We retain personal information only for as long as it is reasonably necessary to fulfil the purposes for which it was collected, including providing healthcare services, maintaining clinical records, complying with applicable legal, regulatory and professional obligations, resolving disputes and enforcing our agreements.

The length of time for which information is retained depends on the nature of the information, the services provided and the legal requirements applicable to those records. Once personal information is no longer required, we will securely delete, anonymise or otherwise dispose of it using appropriate methods designed to prevent unauthorised access or recovery. Where retention is required by law, regulatory authorities or professional standards, we will retain the relevant information for the prescribed period before securely disposing of it.

11. Data Security

Protecting your personal information is fundamental to the way SOLVEMyHealth operates. We implement appropriate administrative, technical and organisational safeguards designed to protect personal information against accidental loss, unauthorised access, misuse, alteration, disclosure or destruction.

These measures include secure cloud infrastructure, encrypted communication where appropriate, access controls, password protection, role-based access to information, periodic system updates, secure backup procedures and staff training on privacy and confidentiality obligations.

Although we take reasonable steps to safeguard your information, no method of electronic transmission or storage can guarantee absolute security. For this reason, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee that it will always remain completely secure.

We encourage all users to protect their own devices, passwords and accounts and to notify us immediately if they believe that any unauthorised access to their personal information has occurred.